5 Important Tips for Providing Virtual Assistance

The Internet has changed the way we work. It’s now possible to work from anywhere, and as a result, there are more opportunities than ever for people who want to be their own boss and set their own hours. Virtual assistants, or VAs for short, are usually found in jobs where you need an administrative assistant, but the company is too small to hire one. Other times it’s for people who are self-employed with side jobs that require assistance or virtual assistance.  

1. Schedule Specific Time to Work

Virtual assistants are often their bosses, which means they have to set their hours. While that’s ideal for people who want to be home with the kids or those who don’t have a traditional 9 to 5 job, it also comes with a downside. Without someone looking over your shoulder, it can be easy to get so caught up in other things that you let your work suffer. To avoid this problem, set aside time for working and treat it like something important, rather than just something you do while you’re waiting for the kids to get home from soccer practice.

2. Set Goals You Can Meet

Set Goals You Can Meet

Working virtually is awesome because you can work anytime, anywhere. Unfortunately, this is also a bit of a curse because if you’re always at home on your laptop, it can be easy to mistake boredom for being productive. One way around this problem is to set some goals for yourself and use those to indicate that it’s time to stop surfing the web and start working.

3. Avoid Distractions

You might think of virtual assistants as sitting alone at their desk answering emails all day, and some people fit that description, but there are lots of different kinds of tasks that can fall under the virtual assistant job description. For instance, you might be researching or writing blog posts, filling orders, or updating company websites with new content.

4. Don’t Try To Do Everything Yourself

When you work at an office in the traditional sense, people are usually around who can help you out when you get stuck on something. That isn’t always the case with AI Virtual Assistant since they work from home, so it’s easy to feel discouraged if you have a question about running a certain task in and don’t know how to do it yourself.

5. Don’t Ignore Your Emails

Don’t Ignore Your Emails

Closing your email tab or putting your phone on airplane mode isn’t going to make those emails go away; they’ll still be there when you open the site up again. If anything, closing your email is just going to make them pile up,five so at some point during the day, you have a big mess of unread messages which will diminish from important ones being lost in the mix.


The world may be moving more and more towards a virtual workforce, but that doesn’t mean you don’t need to know the basics of customer service. If you want to make sure your customers are happy with your work, read these 5 tips for providing great customer service as a Virtual Assistant. These guidelines will help keep both parties satisfied throughout the process!

Bill Sutton
5 Important Tips for Providing Virtual Assistance